Company: Health Care NJ.
Location: Remote (EST Time Zone)
Job Type: Full-Time
Schedule: 9 hours/day (8 working + 1-hour break)
Shifts: Morning: 6 AM–3 PM EST | Afternoon: 2 PM–11 PM EST
Reports To: Manager/Supervisor
Compensation: ₦250,000–₦300,000/month
Key Responsibilities
Respond to client inquiries via phone, email, and chat; assist with scheduling and issue resolution.
Follow up with leads and clients to maintain satisfaction and engagement.
Match caregivers to cases based on skills, availability, and compatibility.
Maintain accurate caregiver records, availability, certifications, and schedules.
Coordinate shifts and support caregiver onboarding.
Monitor client satisfaction and escalate concerns when needed.
Update CRM and scheduling systems and prepare basic reports.
Collaborate with internal teams to ensure efficient operations.
Qualifications
Bachelor’s degree or equivalent experience in Customer Service, HR, Operations, or a related field.
1–3 years’ experience in customer service, staffing, scheduling, or operations.
Healthcare, home care, hospitality, or service-industry experience preferred.
Strong communication, organization, and attention to detail.
Proficiency with CRM, spreadsheets, and scheduling software.
Ability to work independently in a fast-paced remote environment.
Reliable high-speed internet and stable electricity or backup power required.
How to Apply
Send your resume and cover letter to : Curainhealthcare21@gmail.com.
Subject: Application for Customer Success & Staffing Specialist
