Job Position: The Area Customer Manager (ACM)

May 21, 2025

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Job Position: The Area Customer Manager (ACM)

Company: OmniRetail Technology
Locations: Ilorin, Akure, and Ibadan (Oyo).

The Area Customer Manager (ACM) is a critical leadership role within the commercial retail operations team. The ACM is responsible for overseeing a cluster of Account Managers (AMs) within a defined geographic area, ensuring strong customer relationship management, operational execution, and customer retention. This role combines strategic oversight with hands-on field engagement to drive customer satisfaction and revenue sustainability.

Key Responsibilities:

Team Leadership & Development:
Recruit, train, and manage a high-performing team of Account Managers (AMs), fostering a culture of accountability and excellence.
Customer Retention Management:
Drive AM performance with a strong focus on ensuring 80%+ customer retention through effective engagement and value delivery.
Performance Monitoring & Intervention:
Regularly review performance dashboards and field reports, identifying gaps and intervening promptly to address underperformance.
Coaching & Operational Support:
Provide continuous coaching and on-the-ground leadership, ensuring AMs are well-equipped to handle customer interactions and problem-solving.
Key Metric:
Customer Retention Rate:
Aggregated number of retained Active + KYCed customers managed by the AMs reporting to the ACM.

Requirements:

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Bachelor’s degree in Business, Sales, Marketing, or a related field.
Proven experience managing field sales or customer success teams.
Strong understanding of customer lifecycle management and retention strategies.
Excellent leadership, communication, and data-driven decision-making skills.
Proficiency in using performance dashboards and reporting tools.
Experience:
Minimum of 3–5 years in a sales or customer-facing leadership role, preferably in retail, FMCG, or tech-enabled distribution.
Demonstrated success in managing distributed teams and driving customer engagement metrics.
Experience in onboarding and coaching frontline staff in fast-paced environments.

Send your resumes to : careers@omniretail.africa using the location and job title as the subject of the email.