Job Title: Customer Service Officer
At Oyomesi Specialist Hospital, we are dedicated to delivering exceptional healthcare services while prioritizing the comfort and satisfaction of our patients.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Orogun, Ibadan, Oyo
Employment Type: Full-time
Job Summary
We are currently seeking a compassionate and efficient Customer Care Officer to join our team and enhance the patient experience.
Key Responsibilities
Greet and assist patients and visitors upon arrival.
Respond to patient inquiries and concerns via phone, email, and in-person, ensuring timely and accurate information.
Provide support with appointment scheduling, billing queries, and general hospital services.
Liaise between patients, healthcare providers, and administrative staff to resolve any issues or concerns.
Maintain patient confidentiality in line with hospital policies and healthcare regulations.
Handle patient feedback, including compliments and complaints, ensuring appropriate follow-up.
Assist in managing patient flow in the reception and waiting areas.
Support other administrative functions as required.
Qualifications
Bachelor’s Degree in any related field.
Prior experience in a customer service role, ideally in healthcare or a hospital setting.
Strong communication and interpersonal skills.
Ability to remain calm and professional in high-pressure situations.
Problem-solving skills with a patient-first mindset.
Familiarity with hospital management systems and basic computer skills.
Excellent organizational skills and attention to detail.
How to Apply:
Interested candidates should their CV to oyomesispecialisthospitals@gmail.com using the Job Title as the subject of the Mail.
Salary
N80,000 – N200,000 / month.
Application Closing Date
31st October, 2024.
How to Apply
Interested and qualified candidates should send their CV to: oyomesispecialisthospitals@gmail.com using the Job Title as the subject of the mail.
Location: Lekki / Ajah, Lagos
Employment Type: Full Time
Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
Assess local market conditions and identify current and prospective sales opportunities
Develop forecasts, financial objectives and business plan
Manage budget and allocate funds appropriately
Proven branch management experience
Sufficient knowledge of modern management techniques and best practises
Ability to meet sales targets and production goals
Location: Enugu
A Medical Laboratory Degree from a reputable University
Membership of the Medical Lab Science Council of Nigeria is mandatory
Current certificate of practice
Bias for Hematology
Minimum of 2 years’ experience in laboratory practice
Must be computer literate and proficient in the use of Microsoft Office.
Must reside in Enugu.
Applications with a detailed Resume and three verifiable references, attaching all credentials and Birth Certificates or Statutory Declaration of Age, to: info@royalhospital.com using the Job Title as the subject of the mail.
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