Global ride-hailing company Uber announced on Wednesday that it is exiting the Nigerian market after 12 years of operation.
The platform, which first launched in Lagos in 2014, communicated the decision through an official email sent directly to its customers. Uber explained that the move to cease operations followed a comprehensive performance and business review.
“We are writing to share some difficult news. After a thorough review of our business, we have made the tough decision to wind down our operations in Nigeria, effective 2 September 2026,” the service provider, ” they said in the statement.
“Since we first launched in Lagos in 2014, it has been an absolute privilege to be a part of your daily life, connecting you with independent transportation providers.
“Whether it was a morning commute, a ride to see loved ones, or exploring the city, thank you for trusting the platform
to connect you to a driver to get you there safely. We know this may cause disruption to your routine, and we sincerely apologise for the inconvenience.”
However, the company confirmed that its support center will remain operational until September 23, 2026, to address any final account-related inquiries from users.
The announcement follows Uber’s disclosure of major organizational restructuring, which will lead to a workforce reduction of approximately 10 percent.
According to recent filings with the U.S. Securities and Exchange Commission (SEC), Uber maintains a global workforce of around 34,000 employees operating across more than 70 countries.
The firm stated that the job cuts are aimed at streamlining operations, accelerating decision-making, and reducing administrative friction across its global enterprise.
“A leaner organisation will mean clearer ownership, faster decisions, and more time spent building rather than coordinating,” the message said.
Backstory…
Founded in 2009, Uber revolutionized urban transit by disrupting traditional taxi services and the private automotive market, empowering individual drivers to commercialize their personal vehicles for ridesharing.
The company maintains an extensive global footprint, operating across more than 700 airports, 15,000 cities, and 70 countries.
Its departure from Nigeria marks one of the most consequential shifts within the regional ride-hailing sector in recent history.
The company’s exit is expected to significantly reshape market competition and redefine the competitive landscape for remaining operators.
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