Job Title: Front Desk / Customer Service Officer

September 29, 2024

357

Job Title: Front Desk / Customer Service Officer

Location: Ikeja, Lagos
Employment Type: Full-time
Job Description

Front desk/ Administrative Personnel will undertake all receptionist and clerical duties at the desk of the main entrance.
He/she will act as support to the school being the first contact / front line in receiving visitors, staff and pupils to the school.
He/she will also provide general administrative support duties to staff.
Responsibilities
Welcoming, receiving, signing in and dealing with and directing staff, pupils, parents, school governors, school visitors and other stakeholders as appropriate
Managing the staff, pupils, parents and visitors to the school entry system
Operating the school’s main telephone, transferring calls, or taking and delivering messages as appropriate
Managing the school’s primary inbox, replying, forwarding messages and making appointments for staff as appropriate
To build and manage the ambiance of the front office.
Manage incoming calls in a pleasant phone manner.
Manage correspondence between school, parent and prospective parent
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with Parents/Pupils/Colleagues through open and interactive communication.
Provide accurate, valid and complete information during the inquiry.
Handle parent complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of parent interactions, process and file documents
Participate in the admission process
undertake other duties as directed.
Requirements
Degree in Humanities or any Social Sciences from a reputable University
At least two (2) years’ work experience within an administrative team.
Good command of written and spoken English
Strong phone contact handling skills and active listening
Familiarity with MS Office package
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Ability to work in a team
Good administrative skills.
Application Closing Date
4th October, 2024.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@rolemodelschool.com using the Job Title as the subject of the mail.