Stephen Blewett, the CEO of MTN Ghana, has denied claims that the telecom provider steals consumer data, a recurring grievance he claims he has encountered in every market during his career.
His statement coincide with a surge of similar concerns in Nigeria, where customers are accusing rival operators and the nation’s biggest telecom giant which has more than 80 million users of unjustly consuming their data.
According to reports, customers have bombarded the federal competition and consumer protection commission and the Nigerian Communications Commission with emails and messages calling for an investigation into unexplained data usage.
The MTN operators who spoke on the issue denied any system to drain customers data, attributing the higher usage to the moving of video streaming, 3G and 4G networks to 5G networks.
The MTN boss, Blewett addressed the allegation that customers data disappears because of intentional manipulation by MTN. He explained that his bonus is dependent on reported revenue, adding that there is no financial incentive for such behavior.
He said , “If I steal data, I can’t report it—I’d lose my bonus,”
“A better network speeds up data use,” YouTube switches to higher resolution on stronger signals—it’s like Pac-Man eating your data. We don’t control that,” he added.
In an attempt to foster trust, Blewett emphasized MTN’s procedures. He stated, “We’re independently audited, billing errors would fail our financials,” and that an internal revenue assurance team continuously looks for inconsistencies to guarantee accuracy and compliance.
Regarding consumer allegations over disappearing data, he emphasized MTN’s dedication to transparency by saying, “We don’t want revenue leaks or incorrect billing.”
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