FCCPC summons Air Peace over consistent customer complaints
The Federal Competition and customer Protection Commission (FCCPC) has called in Air Peace management in response to many customer complaints from all around Nigeria about the airline’s failure to reimburse ticket prices, even when it cancelled flights.
Ondaje Ijagwu, the Director of Corporate Affairs of FCCPC in Abuja, signed a statement that was released to the public on Monday and included this information.
Recall that in recent times, Air Peace has come under criticism for various reasons including leaving passengers stranded multiple times with former Edo State governor, Adams Oshiomhole’s social media video being the most recent case.
Ijagwu asserts that if the Air Peace’s actions are confirmed to be accurate, they will violate Sections 130(1)(a) and (b) and 130(2)(b) of the Federal Competition and Consumer Protection Act (FCCPA) 2018, which specifically ensure that customers have the right to prompt refunds in cases where reservations, orders, or advance bookings are not fulfilled because of the service provider’s negligence.
This provision enshrines the principle of fair dealing and safeguards consumers against unfair, unjust, or unreasonable practices by service providers.
The agency’s spokesman said, ”Specifically, Section 33(3) of the FCCPA mandates compliance, and failure attracts severe sanctions including fines or imprisonment, and the airline is further directed to produce documentary evidence including a complaint log for refunds over the past twelve (12) months, total records of processed refunds to date, list of cancelled flights on all routes within the past twelve (12) months, and remedial actions taken to mitigate consumer hardship resulting from cancelled flights.”
“The FCCPC remains committed to enforcing the provisions of the FCCPA (2018) and holding service providers accountable and ensuring that consumers, including airline passengers, are protected from exploitative or unfair market practices.” Ijagwu added.
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